Savona, based in Oisterwijk in the Netherlands, supports customers with wash-bay installations from preparation and purchase through to realisation and maintenance. Fasteners, tools and other MRO products are regularly required by the team responsible for assembling and servicing these installations.
Service engineer Dennis Briels uses Fabory.com and MyFabory almost every day. By organising frequently ordered products into personal catalogues and keeping order information in one online environment, Savona has created a simpler way to manage routine purchasing.
Results at a glance
Almost daily
Dennis uses Fabory.com and MyFabory almost every day as part of Savona's regular purchasing workflow.
A few orders each month
MyFabory supports Savona's regular repeat purchasing of fasteners, tools and MRO products.
1–2 days on average
Dennis reports that ordered items typically reach the workplace within one to two days.
The challenge: repeatedly ordering the right workshop products
Savona regularly orders bolts, nuts, screws, mounting kits, tools and other MRO products for its workshop activities. With many different products in use, remembering every Fabory article number is not practical.
Dennis is responsible for completing these orders on behalf of his colleagues. He therefore needs a quick way to find familiar products, check availability and pricing, and see whether previously ordered items are still on their way.
The challenge was not simply placing an online order, but creating a practical digital purchasing process that could be used repeatedly without searching for the same products from scratch each time.
The solution: MyFabory
MyFabory gives Savona a personalised online environment for managing routine purchasing. Dennis can view customer-specific prices, check stock information, access order history and invoices, track orders and organise frequently purchased products into catalogues.
Savona uses these catalogues to group products that are regularly required in the workshop. Alongside standard fasteners, Dennis has saved items such as adjustable wrenches, drills, hose clamps, mixing nozzles and other tools and MRO products.
This means familiar products and their article numbers are readily available when the next order needs to be prepared. Learn more about MyFabory and Fabory's digital ordering solutions.
How Savona uses MyFabory
1. Save favourite products
Frequently purchased fasteners, tools and MRO products are organised into catalogues for easier repeat ordering.
2. Check price and stock
Dennis can see Savona's pricing together with current stock information before completing an order.
3. Prepare and place the order
Colleagues can identify or add the products they need, while Dennis remains responsible for completing the order.
4. Track and review
Order history, outstanding items, invoices and Track & Trace information remain accessible through MyFabory.
Favourite-product catalogues simplify repeat ordering
One of the most useful features for Savona is the ability to create catalogues of frequently purchased products. Instead of searching through the full assortment whenever a familiar item is required, Dennis can return directly to products that have already been identified and saved.
This is particularly useful where a familiar workshop term differs from the product description used in the webshop. Dennis gives the example of a tool known internally as pop rivet pliers, which is listed on Fabory.com as a blind rivet tool.
“I don’t know all the part numbers by heart. Now you always have every article number at hand.”
Dennis Briels, Service Engineer, Savona
Clear visibility of orders and deliveries
MyFabory also gives Savona visibility after an order has been placed. Dennis checks his order overview every week and can see which items are still outstanding. If a colleague wants to know whether a particular product has arrived or is on its way, the information can be checked directly in the online environment.
Savona's administration colleagues can also access invoices and packing slips to help verify deliveries. Dennis reports that, in his experience, an ordered item reaches the workplace in one to two days on average.
Order history provides another useful reference point. If a product has not been added to a favourite catalogue, Dennis can look back at previous purchases to identify exactly which item was ordered before.
Moving routine purchasing away from paper
For Savona, having products, article numbers and order information available digitally reduces the need to pass purchasing details between colleagues on paper.
“From the moment we no longer had to pass on numbers on pieces of paper, I was convinced.”
Dennis Briels, Service Engineer, Savona
A simpler digital process for repeat orders
Savona's experience demonstrates how a personalised online ordering environment can simplify routine purchasing without adding unnecessary complexity.
By combining favourite-product catalogues with pricing, stock information, order history, invoices and delivery status, MyFabory gives Savona a structured way to manage frequently required fasteners, tools and MRO products.
|
MyFabory
Want to simplify repeat ordering?Create a Fabory account to access MyFabory and manage favourite products, customer-specific prices, orders, invoices and delivery information from one online environment. Create a MyFabory account |