Veelgestelde vragen (FAQ)

Veelgestelde vragen (FAQ)
- Via onze webshop heeft u 24/7 toegang tot het grootste assortiment bevestigingsmaterialen van Europa. Met geavanceerde zoekfuncties en slimme filters navigeert u eenvoudig door ons ruime aanbod en vindt u snel de producten die u nodig heeft. Deze pagina geeft u antwoorden op vragen die u kunt hebben tijdens uw registratie, het plaatsen van bestellingen en het beheer ervan.
  
  We hebben ook een complete handleiding voor de webshop geschreven. Duik in de wereld van Fabory.com: Download
Registreren
- Een account aanmaken op Fabory.com? Dat heeft u binnen 1 minuut geregeld. Een account op Fabory.com geeft u toegang tot MyFabory en heeft vele voordelen:
  - Direct inzicht in uw prijzen
  - Snel afrekenen
  - Eenvoudig toegang tot eerdere bestellingen en facturen
  - Eigen catalogi maken
Ik ben nieuw bij Fabory, hoe kan ik me registreren?
- Het aanmaken van een account doet u via de registratiepagina. Vergeet niet uzelf aan te melden voor onze nieuwsbrief. Zo blijft u op de hoogte van branchenieuws, productinnovaties en exclusieve aanbiedingen. Na registratie ontvangt u een bevestigingsmail en kunt u starten met bestellen.
Wat heb ik nodig bij registratie op Fabory.com?
- Houd uw btw-nummer bij de hand. Eenmaal geregistreerd, beheert u uw instellingen eenvoudig in uw persoonlijke MyFabory omgeving.
Ik ben al klant bij Fabory, kan ik zelf een account aanmaken?
- Wanneer u al klant bent bij Fabory, is registreren nog eenvoudiger. Vink het vakje ‘Mijn bedrijf is al klant bij Fabory’ aan. De enige gegevens die u daarna nog hoeft toe te voegen, zijn uw e-mailadres en wachtwoord. Uw klantnummer vindt u bovenaan uw facturen.
MyFabory
- Met uw MyFabory-account heeft u direct toegang tot uw persoonlijke MyFabory omgeving. Hier vindt u een overzicht van uw bestellingen, facturen en eigen catalogi. Klik als u bent ingelogd op uw naam rechtsboven. U ziet een menu verschijnen waarin het eenvoudig navigeren is. Hier vindt u snelkoppelingen naar de meest gebruikte functies van MyFabory.
Hoe voeg ik een collega toe aan mijn account?
- Als u een beheerder bent, kunt u gebruikers toevoegen en onderhouden. Als u bent ingelogd, gaat u naar ‘Gebruikersbeheer’ onder ‘bedrijfsgegevens’. Hier ziet u alle gebruikers die aan uw account zijn gekoppeld. Voor het toevoegen van een gebruiker, klikt u op ‘Nieuwe gebruiker toevoegen’. Dan vult u de gegevens in en klikt u op ‘Opslaan’.
My colleague already has an account, how can I add myself to his or her account?
- Register yourself as an existing customer via the registration page using the same customer number. Another option is for the administrator within your company to directly add you as a user through his or her MyFabory environment.
Why do I get an error message when I try to create a password?
- When creating a password, remember that it must consist of:
  - Minimum 8 characters
  - A special character, choose from ! @ # $ € % ^ & * ( ) \ _ - = + ] (do not use this character at the beginning of the password)
  - At least one number
  - At least one letter
What do I do if I forgot my password?
- We all forget a password now and then. To reset your password, click on the 'Forgot password' link on the login page. After entering your email address, you will receive instructions on how to reset your password.
How can I change the email address of my account?
- After logging in, click on your name and go to 'My Profile'. Here, you can change your email address as well as the given name and password.
How do I add multiple delivery addresses to my account?
- After logging in, click on your name and go to 'Company Information'. Under 'Delivery Addresses,' you can add, change, or delete addresses. When placing an order, choose the correct address from your list. If you do not have access to this section, check who is the administrator within your company; he or she can assist you.
How do I change the settings of my account?
- You can change information such as name, email address, and password via 'Personal Details'. Every user has access to this section within MyFabory. Only administrators have full access to all settings. Under 'Company Details,' they can:
  - View the Fabory customer number
  - See the saved company name
  - View the VAT number
  - Add, adjust, and delete addresses
  - Add, adjust, and delete users
Can I read other customers' experiences about MyFabory?
- Absolutely. We spoke with Savona from Oisterwijk about the way they use MyFabory in the workplace and placing orders. Read the story here.
As the administrator of the MyFabory business account, I want to change a colleague's role. How do I do that?
- You can define each user's role under Company Details > User Management. You can choose from different roles. To create a custom role, use the 'Custom' option.
Placing orders
- Your ordering process runs efficiently in your own online environment MyFabory. By digitizing the ordering process, we reduce the processing time of your orders. Below we answer the most frequently asked questions about this process.
How do I place my order as easily as possible?
- MyFabory offers several options for placing an order quickly and easily. You can easily search for products via the search bar and add them to your shopping cart. If you would like help with your choice, you can select 'Quick Search' next to the search bar.
  You can also repeat a previous order. Find the order you want to repeat in 'Orders', click on the order number and click on 'Reorder'. The products from this order are added to the shopping cart. Of course you can now add other products, adjust quantities and delete products. After this you complete the order.
How do I perform a Quick Search?
- You can specify various characteristics of the product you want via the Quick Search option. You can specify the following attributes:
  - Standards
  - Class
  - Material type
  - Treatment
  - Diameter
  - Length
  After clicking on 'Search' we will show you the products that meet your search criteria and you can add them to your shopping cart.
Can I quickly place an order by using item numbers?
- You can quickly place an order via Quick Order. Quick Order can be found in the MyFabory menu after logging in. Here you can add items line by line using item numbers (maximum 25), by importing text (maximum 100) or by uploading a CSV file (maximum 400).
How do I see where my desired products are in stock?
- With one click on the desired item, you can see whether the item is in stock. If you need the desired product immediately and want to know in which Technical Service Center the product is waiting for you, click on 'View the stock level in a Technical Service Center'. This message is located at the top right of the screen on the product page.
I get the message 'V1154' when adding products to my shopping cart. What does this mean?
- The message 'V1154' means that you still have outstanding invoices. The administrator of your account can view and pay the invoices via MyFabory. The outstanding invoices are in the red. Once you have paid this, you can order again.
Can I add a different delivery address when placing an order?
- Yes, that's possible. When placing your order, you can add a new delivery address in the 'Shipping' step.
Is it also possible to have my order delivered to a construction site?
- That is possible. When adding an address, choose the 'Delivery to construction site' option.
Managing orders
- Have you placed the order and want to consult the details of the order? We answer the most frequently asked questions about the process that follows your order.
Can I change or cancel my order?
- You cannot make changes to your order directly via MyFabory. Contact customer service for the options.
Where can I find the declaration of conformity for my order?
- You can download the declaration of conformity of your order in the details of your order in MyFabory. This is proof that we have delivered your products on the packing slip in accordance with the order confirmation.
Where can I view my order history?
- In MyFabory, you'll see an overview of all your orders from the past 12 months. Log in to MyFabory, click on 'Orders,' and the list of all your orders will be displayed. If you want to see more details, click on one of the order numbers.
Where can I find my outstanding order lines?
- On the 'Open order lines' tab you can see at a glance which products are still being processed, including the expected delivery date. You don't have to search through the details of different orders. This gives you full control over your orders and maximum insight into your stock. You will not see products that ship within 48 hours here.
My order status is 'Open', what does this mean?
- 'Open' means that we have received your order, but none of the products have been shipped yet. If at least 1 product is shipped, the status will change from 'Open' to 'Partially Shipped' or 'Finished' when all products have been shipped.
Where can I download my order confirmation?
- You click on the 'Orders' tab and choose an order number. Under the heading 'Details of your order' you will see the option 'Download order confirmation'.
Where can I view certificates of my purchased products?
- You click on the 'Orders' tab and choose an order number. Under the heading 'Products and delivery date' you will find (if available) the certificates of the products you ordered.
Tracking orders
- By digitising the ordering process, we reduce the lead time of your orders. We answer the questions you may have about the status of your order.
Within what time can I expect my order?
- If you place an order before 16:00 on working days, we will deliver it the next working day between 9:00 AM and 5:00 PM. With the exception of chemical products such as adhesives and sealants. A longer delivery time applies to products that are not in stock in the UK.
How do I track the status of my order?
- After logging in, click on 'Orders' and select the order you want to check. Next to the order details you will see the expected delivery date. When the courier delivers your order, you will receive a Track & Trace link with which you can follow the order closely.
Where can I see the shipping status (T&T) of my package?
- You click on the 'Orders' tab and choose an order number. You will find the Track & Trace link under the heading 'Sent deliveries'. This allows you to track the shipment.
Returns and warranty
- Returns and warranties should be straightforward and simple. Below, you will find answers to frequently asked questions about our return and warranty policy so you know exactly what to expect.
How do I register a return?
- When registering a return, please provide the reason for returning your order. Based on this information, you will follow a specific set of steps, which are explained on this page. Read more to find out if and how you can request a return.
Am I entitled to a warranty?
- If you experience a defect with a product, you can complete this form. After downloading the form, fill in the required details and send it to verkoopnl@fabory.com
  The right to a warranty applies only to manufacturing defects and not to damage caused by improper use. The standard warranty is valid for one year.
Invoices
- With MyFabory, you have all the data neatly in one place. This provides an overview and gives control. This also applies to invoices.
Where can I find an invoice?
- Finding the right invoice has never been easier. Log in to MyFabory and navigate to 'Invoices'. You will see a list of invoices appear with the option to download the invoice as a PDF. You can also easily pay outstanding invoices here. Only administrators have access to the invoices, so that the security of your company data is guaranteed.
Can I pay an invoice directly?
- You can pay an invoice directly via iDeal (only in the Netherlands), Bancontact (only in Belgium) and credit card. From the invoice overview you can process the payment with one push of a button. Are you unable to place an order due to overdue invoices? After payment via MyFabory, you can order again immediately.
Catalogues
- When ordering materials, you don't want to have to search for your desired items each time. That's why you can create your own Catalogues. We'll explain how this useful tool helps you order efficiently.
How do I create a catalog?
- To create a catalog, go to 'Catalogues' and click on the 'Create Catalog' button. Specify the details and click on 'Create Catalog'.
How do I place my favorite products in a catalog?
- Start by adding products by clicking the heart icon at the top of each product page. Now, you can add all the products in your catalog to your shopping cart with one click. If you want, you can share catalogs with colleagues.
MyFabory Insights
- We continuously work on preventing and minimising stockouts. This is made possible through data-driven decision-making. Are you using Fabory Logic? Then take advantage of all the benefits this solution offers in constantly optimising your processes on the shop floor.
I use an application within Fabory Logic application (for example, RFID). How can I view orders and stock at my location at any time?
- You can gain this insight with MyFabory Insights. This prevents and limits any stock breakages. The feature enables data-based decision making and collaboration. This way you save time creating your own reports. The function provides complete transparency in our collaboration. Within MyFabory Insights you can use the VMI monitor, which gives you 24/7 insight into your available stock using color codes.
My company uses Fabory Logic and has access to MyFabory Insights. How do I ensure a colleague sees MyFabory Insights in the MyFabory menu?
- You can define each user's role under Company Details > User Management. If you do not want to make a user an administrator but want to give them access to MyFabory Insights, choose 'Custom' under 'User Role' and check the box 'The user is allowed to view MyFabory Insights reports'.
Fabory app
- Using the Fabory app, you also have access to MyFabory and experience the same convenience. An additional advantage is that you can add items to your shopping cart and place orders while walking through the warehouse. We answer the most frequently asked questions about this smart form of inventory management.
Can I also order products from the Fabory webshop via my telephone instead of via computer?
- Dat kan zeker. U kunt hiervoor de Fabory app downloaden. De Fabory app werkt vrijwel hetzelfde als de MyFabory omgeving op uw computer, maar kent een aantal voordelen.
Wat is het grootste verschil tussen bestellen via de computer en bestellen via de telefoon?
- Voor het plaatsen van een bestelling via de computer, zit u achter uw bureau. Doet u een bestelling via de Fabory app op uw telefoon, dan kunt u al wandelend door het magazijn artikelen toevoegen aan uw winkelwagen. U hoeft niet terug te keren naar uw werkplek voor het definitief maken van de bestelling.
Wat zijn de overeenkomsten tussen bestellen via de computer en bestellen via de telefoon?
- Net als op uw computer, kunt u ook op uw telefoon digitaal door de Fabory catalogus bladeren of zoeken naar producten via de webshop. Daar vindt u uitgebreide productinformatie zodat u zeker weet dat u het juiste product bestelt. De inloggegevens voor de Fabory app hetzelfde zijn als wanneer u inlogt op MyFabory.
Hoe bestel ik artikelen zo eenvoudig mogelijk via de app?
- In de Fabory app vindt u de optie FastScan. Met deze functie scant u via de camera van uw telefoon de nummers van de artikelen die zich in uw magazijn bevinden. U bestelt artikelen terwijl u door het magazijn wandelt. Na het scannen van de barcode voert u het gewenste aantal stuks in. U voegt het product toe aan de winkelwagen en plaatst de bestelling.
Kan ik direct starten met FastScan?
- Voordat u start met FastScan, genereert u in MyFabory zelf barcodes waarna u ze kunt uitprinten. De barcodelabels plakt u op de juiste bakjes in uw magazijnkasten. Zo plaatst u eenvoudig en snel uw bestelling.
Hoe installeer ik de Fabory app op mijn telefoon?
- In de App Store of Google Play Store kunt u de Fabory app downloaden.
Welke voordelen biedt de Fabory app?
- De Fabory app biedt meerdere voordelen.
  - Artikelnummers opschrijven en dubbelchecken hoeft niet meer. Daarmee voorkomt u fouten en bespaart u tijd in het bestelproces
  - U kunt 24/7 scannen en direct bestellen
  - U heeft uw bestelgeschiedenis en facturen altijd bij de hand
  De app werkt ook als u offline bent! Het scannen van artikelen kan namelijk zonder internet. Bij het plaatsen van een bestelling heeft u een werkende internetverbinding nodig.
  Lees nog veel meer over de voordelen van de Fabory app voor uw voorraadbeheer.
Kan ik ervaringen van klanten lezen met de Fabory app?
- Dat kan zeker. Verschillende bedrijven gingen u voor in het gebruik van de Fabory app. Meggson, bijvoorbeeld. En Haro Aluminium BV.