Foire aux questions (FAQ)

Frequently asked questions (FAQ)
- Through our webshop, you have 24/7 access to the largest assortment of fastening materials in Europe. With advanced search capabilities and smart filters, you can easily navigate through our extensive offerings and quickly find the products you need. This page provides answers to questions you may have during your registration, placing orders, and managing them.
Registration
- Creating an account on Fabory.com? You can do it in 1 minute. An account on Fabory.com gives you access to MyFabory and offers many advantages:
  - Instant insight into your prices
  - Fast checkout
  - Easy access to previous orders and invoices
  - Create your own catalogues
I'm new to Fabory, how can I register?
- Creating an account is done via the registration page. Don't forget to sign up for our newsletter to stay informed about industry news, product innovations, and exclusive offers. After registration, you will receive a confirmation email, and you can start ordering.
What do I need for registration on Fabory.com?
- Have your VAT number ready. Once registered, you can easily manage your settings in your personal MyFabory environment.
I'm already a customer at Fabory, can I create an account myself?
- If you are already a customer at Fabory, registering is even easier. Check the box 'My company is already a customer at Fabory.' The only information you need to add then is your email address and password. You can find your customer number at the top of your invoices.
MyFabory
- With your MyFabory account, you have direct access to your personal MyFabory environment. Here, you'll find an overview of your orders, invoices, and personal catalogues. Once you're logged in, click on your name at the top right. You'll see a menu appear that is easy to navigate. Here, you'll find shortcuts to the most frequently used features of MyFabory.
Is there a place where I can find all key information about my company and orders in one overview?
- Yes, there is. It's called the MyFabory dashboard. Here you’ll find your customer number and account administrators. You’ll also see a clear overview of your three most recent orders and the number of items currently on their way to you. The dashboard also gives direct access to catalogs and quick orders. Visit the MyFabory dashboard and experience the convenience.
How do I add a colleague to my account?
- If you are an administrator, you can add and maintain users. After logging in, go to 'User management' under 'Company details'. Here, you'll see all users linked to your account. To add a user, click on 'Add new user,' fill in the details, and click 'Save'.
My colleague already has an account, how can I add myself to his or her account?
- Register yourself as an existing customer via the registration page using the same customer number. Another option is for the administrator within your company to directly add you as a user through his or her MyFabory environment.
Why do I get an error message when I try to create a password?
- When creating a password, remember that it must consist of:
  - Minimum 8 characters
  - A special character, choose from ! @ # $ € % ^ & * ( ) \ _ - = + ] (do not use this character at the beginning of the password)
  - At least one number
  - At least one letter
What do I do if I forgot my password?
- We all forget a password now and then. To reset your password, click on the 'Forgot password' link on the login page. After entering your email address, you will receive instructions on how to reset your password.
How can I change the email address of my account?
- After logging in, click on your name and go to 'My Profile'. Here, you can change your email address as well as the given name and password.
How do I add multiple delivery addresses to my account?
- After logging in, click on your name and go to 'Company Information'. Under 'Delivery Addresses,' you can add, change, or delete addresses. When placing an order, choose the correct address from your list. If you do not have access to this section, check who is the administrator within your company; he or she can assist you.
How do I change the settings of my account?
- You can change information such as name, email address, and password via 'Personal Details'. Every user has access to this section within MyFabory. Only administrators have full access to all settings. Under 'Company Details,' they can:
  - View the Fabory customer number
  - See the saved company name
  - View the VAT number
  - Add, adjust, and delete addresses
  - Add, adjust, and delete users
Can I view orders from multiple customer numbers after logging in?
- Yes, it's possible to link multiple customer numbers to one account, allowing you to easily switch between them. All linked customer numbers can be accessed from a single email address. Want to set this up? Please contact our customer service.
Can I read other customers' experiences about MyFabory?
- Absolutely. We spoke with Savona from Oisterwijk about the way they use MyFabory in the workplace and placing orders. Read the story here.
As the administrator of the MyFabory business account, I want to change a colleague's role. How do I do that?
- You can define each user's role under Company Details > User Management. You can choose from different roles. To create a custom role, use the 'Custom' option.
Placing orders
- Your ordering process runs efficiently in your own online environment MyFabory. By digitizing the ordering process, we reduce the processing time of your orders. Below we answer the most frequently asked questions about this process.
How do I place my order as easily as possible?
- MyFabory offers several options for placing an order quickly and easily. You can easily search for products via the search bar and add them to your shopping cart. If you would like help with your choice, you can select 'Quick Search' next to the search bar.
  You can also repeat a previous order. Find the order you want to repeat in 'Orders', click on the order number and click on 'Reorder'. The products from this order are added to the shopping cart. Of course you can now add other products, adjust quantities and delete products. After this you complete the order.
Can I save a search I use regularly so I don’t have to repeat it each time?
- Yes, you can save searches, but only when you’re logged in. Once saved, your searches will be available in two places: directly via the search bar and under ‘Saved Searches’ in MyFabory.
How do I perform a Quick Search?
- You can specify various characteristics of the product you want via the Quick Search option. You can specify the following attributes:
  - Standards
  - Class
  - Material type
  - Treatment
  - Diameter
  - Length
  After clicking on 'Search' we will show you the products that meet your search criteria and you can add them to your shopping cart.
Can I quickly place an order by using item numbers?
- You can quickly place an order via Quick Order. Quick Order can be found in the MyFabory menu after logging in. Here you can add items line by line using item numbers (maximum 25), by importing text (maximum 100) or by uploading a CSV file (maximum 400).
How do I see where my desired products are in stock?
- With one click on the desired item, you can see whether the item is in stock. If you need the desired product immediately and want to know in which Technical Service Center the product is waiting for you, click on 'View the stock level in a Technical Service Center'. This message is located at the top right of the screen on the product page.
I get the message 'V1154' when adding products to my shopping cart. What does this mean?
- The message 'V1154' means that you still have outstanding invoices. The administrator of your account can view and pay the invoices via MyFabory. The outstanding invoices are in the red. Once you have paid this, you can order again.
Can I add a different delivery address when placing an order?
- Yes, that's possible. When placing your order, you can add a new delivery address in the 'Shipping' step.
Is it also possible to have my order delivered to a construction site?
- That is possible. When adding an address, choose the 'Delivery to construction site' option.
How do I sign up for a service where products are delivered overnight to a specific location?
- You can request Innight delivery via your account manager. If you place an order before 7:00 PM, the items will be delivered overnight in a personal box at your specified location. Deliveries take place from Tuesday through Saturday between 02:00 and 08:00, so you can start your day without delay. Contact your account manager directly, email us at verkoopnl@fabory.com, or call us at +31 (0)88 22 53 000.
Managing orders
- Have you placed the order and want to consult the details of the order? We answer the most frequently asked questions about the process that follows your order.
Can I change or cancel my order?
- You cannot make changes to your order directly via MyFabory. Contact customer service for the options.
Where can I find the declaration of conformity for my order?
- You can download the declaration of conformity of your order in the details of your order in MyFabory. This is proof that we have delivered your products on the packing slip in accordance with the order confirmation.
Where can I view my order history?
- In MyFabory, you'll see an overview of all your orders from the past 12 months. Log in to MyFabory, click on 'Orders,' and the list of all your orders will be displayed. If you want to see more details, click on one of the order numbers.
Where can I find my outstanding order lines?
- On the 'Open order lines' tab you can see at a glance which products are still being processed, including the expected delivery date. You don't have to search through the details of different orders. This gives you full control over your orders and maximum insight into your stock. You will not see products that ship within 48 hours here.
My order status is 'Open', what does this mean?
- 'Open' means that we have received your order, but none of the products have been shipped yet. If at least 1 product is shipped, the status will change from 'Open' to 'Partially shipped' or 'Completed' when all products have been shipped.
Where can I download my order confirmation?
- You click on the 'Orders' tab and choose an order number. Under the heading 'Details of your order' you will see the option 'Download order confirmation'.
Where can I view certificates of my purchased products?
- You click on the 'Orders' tab and choose an order number. Under the heading 'Products and delivery date' you will find (if available) the certificates of the products you ordered.
Tracking orders
- By digitising the ordering process, we reduce the lead time of your orders. We answer the questions you may have about the status of your order.
Within what time can I expect my order?
- Jeśli złożysz zamówienie do godziny 13:00 w dzień roboczy, dostarczymy je następnego dnia roboczego. Dłuższy czas dostawy dotyczy produktów, których nie ma na stanie ('Tymczasowo niedostępne') lub są produktami specjalnymi.
Jak mogę śledzić status mojego zamówienia?
- Po zalogowaniu kliknij zakładkę 'Zamówienia' i wybierz zamówienie, które chcesz sprawdzić. Obok szczegółów zamówienia zobaczysz przewidywany termin dostawy. Gdy kurier odbierze od nas Twoje zamówienie, otrzymasz link do śledzenia zamówienia. Wówczas będziesz mógł sprawdzić, na jakim etapie dostawy jest Twoja paczka.
Gdzie mogę sprawdzić status dostawy poszczególnych przesyłek?
- Kliknij zakładkę 'Zamówienia' i wybierasz numer zamówienia. Link do śledzenia przesyłki znajdziesz pod nagłówkiem 'Wysłane dostawy'. Dzięki temu możesz śledzić przesyłkę.
Returns and warranty
- Returns and warranties should be straightforward and simple. Below, you will find answers to frequently asked questions about our return and warranty policy so you know exactly what to expect.
How do I register a return?
- When registering a return, please provide the reason for returning your order. Based on this information, you will follow a specific set of steps, which are explained on this page. Read more to find out if and how you can request a return.
Am I entitled to a warranty?
- If you experience a defect with a product, you can complete this form. After downloading the form, fill in the required details and send it to verkoopnl@fabory.com
  The right to a warranty applies only to manufacturing defects and not to damage caused by improper use. The standard warranty is valid for one year.
Faktury
- Dzięki MyFabory masz wszystkie dane w jednym miejscu. Zapewnia to wgląd i kontrolę nad danymi. Dotyczy to również faktur.
Gdzie mogę znaleźć swoje faktury?
- Finding the right invoice has never been easier. Log in to MyFabory and navigate to 'Invoices'. You will see a list of invoices appear with the option to download the invoice as a PDF. You can also easily pay outstanding invoices here. Only administrators have access to the invoices, so that the security of your company data is guaranteed.
Can I pay an invoice directly?
- You can pay an invoice directly via iDeal (only in the Netherlands), Bancontact (only in Belgium) and credit card. From the invoice overview you can process the payment with one push of a button. Are you unable to place an order due to overdue invoices? After payment via MyFabory, you can order again immediately.
Katalogi
- When ordering materials, you don't want to have to search for your desired items each time. That's why you can create your own Catalogues. We'll explain how this useful tool helps you order efficiently.
Jak utworzyć katalog?
- Aby utworzyć katalog należy przejść do zakładki „Katalogi” i kliknąć przycisk „Utwórz katalog”. Podaj szczegóły i kliknij „Utwórz katalog”.
Jak umieścić swoje ulubione produkty w katalogu?
- Zacznij od dodania produktów, klikając ikonę serca u góry każdej strony produktu. Teraz możesz jednym kliknięciem dodać wszystkie produkty z katalogu do koszyka. Jeśli chcesz, możesz udostępniać katalogi współpracownikom.
MyFabory Insights
- We continuously work on preventing and minimising stockouts. This is made possible through data-driven decision-making. Are you using Fabory Logic? Then take advantage of all the benefits this solution offers in constantly optimising your processes on the shop floor.
Can I easily find all Logic-related products in one place?
- Yes, once you're logged in, you'll find them in the ‘My Logic Products’ catalog. When searching the webshop, you’ll see the filter ‘My Logic Products’ under ‘My Assortment’. This makes it easy to find and reorder the products you always want stocked on your shelves.
Používám aplikaci v rámci aplikace Fabory Logic (například RFID). Jak mohu kdykoli zobrazit objednávky a zásoby na svém pracovišti?
- Tento přehled můžete získat pomocí služby MyFabory Insights. Předejdete tak případným výpadkům zásob a omezíte je. Funkce umožňuje rozhodování a spolupráci na základě dat. Ušetříte tak čas při vytváření vlastních reportů. Funkce zajišťuje naprostou transparentnost naší spolupráce. V rámci MyFabory Insights můžete využívat VMI monitor, který vám pomocí barevných kódů poskytuje nepřetržitý přehled o dostupných zásobách.
My company uses Fabory Logic and has access to MyFabory Insights. How do I ensure a colleague sees MyFabory Insights in the MyFabory menu?
- You can define each user's role under Company Details > User Management. If you do not want to make a user an administrator but want to give them access to MyFabory Insights, choose 'Custom' under 'User Role' and check the box 'The user is allowed to view MyFabory Insights reports'.
Fabory aplikace
- Pomocí aplikace Fabory máte také přístup do MyFabory a můžete využívat stejné pohodlí. Další výhodou je, že můžete přidávat položky do nákupního košíku a zadávat objednávky při procházení skladem. Odpovídáme na nejčastější otázky týkající se této chytré formy správy zásob.
Mohu si výrobky z internetového obchodu Fabory objednat také přes telefon místo přes počítač?
- Mohu si výrobky z internetového obchodu Fabory objednat také přes telefon místo přes počítač?
Jaký je největší rozdíl mezi objednávkou přes počítač a objednávkou přes telefon?
- Chcete-li zadat objednávku přes počítač, sedíte u svého stolu. Pokud zadáte objednávku prostřednictvím aplikace Fabory v telefonu, můžete přidávat položky do nákupního košíku při procházení skladem. Nemusíte se vracet na pracoviště, abyste objednávku dokončili.
Jaké jsou podobnosti mezi objednávkou přes počítač a objednávkou přes telefon?
- Stejně jako na počítači můžete katalog Fabory procházet digitálně i v telefonu nebo vyhledávat produkty v internetovém obchodě. Tam najdete rozsáhlé informace o produktech, abyste si mohli být jisti, že si objednáte ten správný výrobek. Přihlašovací údaje do aplikace Fabory jsou stejné jako při přihlášení do MyFabory.
Jak mohu co nejsnadněji objednat zboží prostřednictvím aplikace?
- V aplikaci Fabory najdete možnost FastScan. Pomocí této funkce naskenujete čísla položek ve skladu pomocí fotoaparátu telefonu. Položky objednáváte při procházení skladem. Po naskenování čárového kódu zadáte požadovaný počet položek. Přidáte produkt do košíku a odešlete objednávku.
Mohu začít používat FastScan ihned?
- Než začnete FastScan používat, vygenerujete si v aplikaci MyFabory vlastní čárové kódy, které pak můžete vytisknout. Štítky s čárovými kódy nalepíte na správné krabice ve skladových skříních. Tímto způsobem snadno a rychle zadáte objednávku.
Jak nainstaluji aplikaci Fabory do svého telefonu?
- Aplikaci Fabory si můžete stáhnout v obchodě App Store nebo Google Play.
Jaké výhody aplikace Fabory nabízí?
- Aplikace Fabory nabízí několik výhod.
  - Již není nutné zapisovat si čísla položek a dvakrát je kontrolovat. Předchází se tak chybám a šetří se čas při objednávání.
  - Můžete skenovat 24 hodin denně 7 dní v týdnu a přímo objednávat
  - Historii objednávek a faktury máte vždy po ruce
  Aplikace funguje i když jste offline! Skenování zboží je možné i bez internetu. Při zadávání objednávky potřebujete funkční internetové připojení.
  Přečtěte si mnohem více o výhodách aplikace Fabory pro správu vašich zásob.
Mohu si přečíst zkušenosti zákazníků s aplikací Fabory?
- Zcela jistě. V používání aplikace Fabory vás předběhlo několik společností. Například Meggson. A Haro Aluminium BV.