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  • Frequently asked questions (FAQ)
    • Through our webshop, you have 24/7 access to the largest assortment of fastening materials in Europe. With advanced search capabilities and smart filters, you can easily navigate through our extensive offerings and quickly find the products you need. This page provides answers to questions you may have during your registration, placing orders, and managing them.

       

  • Registration
    • Creating an account on Fabory.com? You can do it in 1 minute. An account on Fabory.com gives you access to MyFabory and offers many advantages:
      • Instant insight into your prices
      • Fast checkout
      • Easy access to previous orders and invoices
      • Create your own catalogues
  • I'm new to Fabory, how can I register?
  • What do I need for registration on Fabory.com?
  • I'm already a customer at Fabory, can I create an account myself?
  • MyFabory
    • With your MyFabory account, you have direct access to your personal MyFabory environment. Here, you'll find an overview of your orders, invoices, and personal catalogues. Once you're logged in, click on your name at the top right. You'll see a menu appear that is easy to navigate. Here, you'll find shortcuts to the most frequently used features of MyFabory.

  • How do I add a colleague to my account?
  • My colleague already has an account, how can I add myself to his or her account?
  • Why do I get an error message when I try to create a password?
  • What do I do if I forgot my password?
  • How can I change the email address of my account?
  • How do I add multiple delivery addresses to my account?
  • How do I change the settings of my account?
  • Can I read other customers' experiences about MyFabory?
  • As the administrator of the MyFabory business account, I want to change a colleague's role. How do I do that?
  • Placing orders
    • Your ordering process runs efficiently in your own online environment MyFabory. By digitizing the ordering process, we reduce the processing time of your orders. Below we answer the most frequently asked questions about this process.
  • How do I place my order as easily as possible?
  • How do I perform a Quick Search?
  • Can I quickly place an order by using item numbers?
  • How do I see where my desired products are in stock?
  •  I get the message 'V1154' when adding products to my shopping cart. What does this mean?
  • Can I add a different delivery address when placing an order?
  • Is it also possible to have my order delivered to a construction site?
  • Managing orders
    • Have you placed the order and want to consult the details of the order? We answer the most frequently asked questions about the process that follows your order.
  • Can I change or cancel my order?
  • Kde najdu prohlášení o shodě pro svou objednávku?
  • Kde si mohu prohlédnout historii svých objednávek?
  • Kde najdu své nevyřízené objednávky?
  • Stav mé objednávky je "otevřená", co to znamená?
  • Kde si mohu stáhnout potvrzení objednávky?
  • Kde si mohu prohlédnout certifikáty zakoupených produktů?
  • Sledování objednávek
    • Digitalizací procesu objednávání zkracujeme dobu realizace vašich objednávek. Odpovídáme na vaše případné dotazy týkající se stavu vaší objednávky.
  • Za jak dlouho mohu objednávku očekávat?
  • Jak mohu sledovat stav své objednávky?
  • Kde mohu zjistit stav přepravy (T&T) svého balíku?
  • Returns and warranty
    • Returns and warranties should be straightforward and simple. Below, you will find answers to frequently asked questions about our return and warranty policy so you know exactly what to expect.
  • How do I register a return?
  • Am I entitled to a warranty?
  • Faktury
    • Dzięki MyFabory masz wszystkie dane w jednym miejscu. Zapewnia to wgląd i kontrolę nad danymi. Dotyczy to również faktur.
  • Gdzie mogę znaleźć swoje faktury?
  • Can I pay an invoice directly?
  • Katalogi
    • When ordering materials, you don't want to have to search for your desired items each time. That's why you can create your own Catalogues. We'll explain how this useful tool helps you order efficiently.
  • Jak utworzyć katalog?
  • Jak umieścić swoje ulubione produkty w katalogu?
  • MyFabory Insights
    • Nieustannie pracujemy nad zapobieganiem i minimalizacją braków magazynowych. Jest to możliwe dzięki podejmowaniu decyzji w oparciu o dane. Czy korzystasz już z Fabory Logic? Skorzystaj r ównież z pozostałych korzyści, jakie oferuje to rozwiązanie, stale optymalizując procesy w hali produkcyjnej.
  • Korzystam z aplikacji w ramach Fabory Logic (np. RFID). Jak mogę w dowolnym momencie przeglądać zamówienia i stany magazynowe w mojej lokalizacji?
  • My company uses Fabory Logic and has access to MyFabory Insights. How do I ensure a colleague sees MyFabory Insights in the MyFabory menu?
  • Fabory app
    • Using the Fabory app, you also have access to MyFabory and experience the same convenience. An additional advantage is that you can add items to your shopping cart and place orders while walking through the warehouse. We answer the most frequently asked questions about this smart form of inventory management.
  • Can I also order products from the Fabory webshop via my telephone instead of via computer?
  • What is the biggest difference between ordering via the computer and ordering via the telephone?
  • What are the similarities between ordering via computer and ordering via telephone?
  • How do I order items as easily as possible via the app?
  • Can I start using FastScan right away?
  • How do I install the Fabory app on my phone?
  • What benefits does the Fabory app offer?
  • Can I read customer experiences with the Fabory app?
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