As COVID-19, the coronavirus, continues to impact the world, we want to update you on the steps we have taken to ensure business continuity for all our customers. In this respect the WHO and RIVM guidelines are the rules we live by, which means that we have asked our team members around Europe to work from home wherever possible to play our part in containing the virus. In addition to banning all international travels, we have instructed team members to leverage technology and conduct internal and external meetings virtually as much as possible. We are committed to maintaining our business operations and ensuring you continue to receive the highest quality service without disruption.
It goes without saying that, in the current environment, the health and safety of our employees, customers and partners are paramount. In our efforts to keep our, as well as your operations running, we may encounter some deviations in our customary service levels you appreciate. This is an unprecedented time for everyone. The situation is changing daily and we hope for your understanding should you experience such temporary deviation.This is how we can work together in dealing with these unprecedented circumstances:
How can I place my orders?
We kindly ask you to place as many orders as possible online in our web shop or send us an e-mail. This can be done via; firstname.lastname@example.org.
Orders placed via the web shop are processed immediately and without any delay in our systems.
How can I contact customer service?
Our customer service department remains available for you as customary. Since our team members are encouraged to work from home, the dial in connection may be negatively impacted by this. We apologize for any inconvenience during a call. In less urgent cases, you may prefer to contact us via e-mail; email@example.com.
You may be interested to know that all order status information is directly available in your MyFabory account. Register now, should you not yet have an account. All your previous orders will be accessible via MyFabory within 48 hours!
What is the status my order?
You can view the current status of your order in your MyFabory account. Depending on the shipping partner, you will find the unique track&trace link to follow your parcels.